+ When will my maid arrive?
We ask all clients for a 1-hour arrival window. This ensures a buffer between appointments.
Since we always guarantee never to leave your home until everything is complete and finished up to our high standards, sometimes earlier appointments will have us running late.
After setting up a regular cleaning schedule we can of course guarantee a prompt arrival time, every time.
+ Do I have to contact you each time?
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. Of course you'll also get the same cleaner every time if you so desire. You will also receive automated email reminders, 3 days before and then again 1 day before your next cleaning appointment.
+ What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those are serviced upon request.
+ Are you pet friendly?
We love pets. Our cleaners work around them all the time and we never have any issues. The loud noise of the vacuum does occasionally cause a scare and in cases like that we're always happy to accommodate special arrangements.
To ensure the best service please try and keep pets out of your cleaner's way so that they can give their complete focus and attention to the cleaning task at hand.
+ What about tips?
Your Sparkly Maid will never expect gratuities but will happily accept cash tips as an indication of a job well done.
+ Do you bring your own cleaning supplies, products and equipment?
Yes we do, however we want to make sure to clean your home to your satisfaction, so we will happily oblige requests to use personal cleaning items.
One important note is that all of our cleaners do travel using public transportation to cut down on parking costs, and time delays due to heavy Chicago traffic. Therefore, we do ask that all clients provide us with a vacuum, toilet brush, and 3-step ladder. More importantly, this is done to avoid cross contamination between homes.
+ Can I request special tasks or extras?
Your satisfaction is of utmost importance to us. Please let us know by email or phone and we will do our best to make it happen.
+ How do I prepare for the cleaning?
First, please inform your Sparkly Maid of all your wants and needs. Please also leave instructions regarding pets, keys, alarms, or any other specific issues related to your home on our online booking form. It is also appreciated if you would pick up toys, clothes, or other household items.
+ Can I trust my cleaning professional?
All of our employees have undergone a nation wide background check, in addition to an in-person interview. Before starting to work they passed through a professional cleaning exam and they must maintain high ratings to continue cleaning for our clients.
+ Satisfaction Guarantee
If you are for any reason dissatisfied with our service, we would be happy to come back and re-clean the missed areas. Please note that we never offer refunds, because doing so completely neglects the root issue. By offering to come back to re-clean for FREE, we can make sure that the concerns are properly addressed.
+ What happens if something goes wrong during my appointment?
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
+ Should I be home during my cleaning appointment?
You can if you would like, but it isn't required. In fact, about half of our clients elect not to be home while we clean.
To ensure your satisfaction, we do ask that you leave detailed instructions when booking the cleaning online.
We do also offer a working-hour-window from 8am to 3pm for clients that choose not to be present during the cleaning service. When you return from the office, you can be assured your home will be sparkly clean - almost like magic!
+ Don't need bathrooms or bedrooms cleaned?
We can work with that. Simply book an appointment using our minimum service (studio) and let us know when scheduling--over the phone or in instructions online--that you'd only like common areas cleaned, and not anything else.
Alternatively, if you need help doing home organization or something different, you may use our hourly service which is designed for custom situations.
+ How do I cancel or reschedule?
You can cancel or reschedule by reaching out to us over the phone, email, or you can also log into your account on our website.
+ Are there late cancellation fees?
Yes. If you cancel within 48 hours of your appointment you will incur a $50 late-cancellation fee. This fee goes to our cleaners and staff, as we would have otherwise obtained a job to fill that time slot.
+ Do you do post-construction cleaning or post-renovations cleaning services?
Not at this time. We do not train for this specialized service, we do not carry the heavy duty supplies required, and our cleaners understandably do not have the required experience for these heavy duty cleanings.